Skylar Group LTD – Privacy Policy

Last Updated: November 2025

Skylar Group LTD (“we”, “our”, or “us”) operates the Skylar Group mobile application (the “App”) and the website www.skylargroup.ca (the “Site”). We are committed to protecting your privacy and ensuring your personal information is handled safely, securely, and transparently.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information when you:

Request a quote or service
Book an appointment
Complete forms within the App or on the Site
Communicate with us directly

This may include:

Name
Email address
Phone number
Property address
Photos, videos, or documents you upload
Details related to renovation, construction, HVAC, or other service requests

1.2 Information Collected Automatically

When you use the App or Site, we may automatically collect:

Device information
IP address
Browser type and version
Pages viewed and actions taken
App usage statistics
Operating system information

1.3 Location Information (If Enabled)

If you grant permission, the App may collect approximate location data to:

Provide accurate service availability
Help dispatch our team to your address
Generate accurate quotes

You may disable location permissions at any time through your device settings.

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide quotes
Schedule services and manage appointments
Improve the App, Site, and overall customer experience
Communicate updates, promotions, or important notices
Verify identity for service bookings
Maintain the security and functionality of our systems

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only with:

Trusted service providers (hosting, analytics, cloud storage, support systems)
Government or regulatory bodies if required by law
Subcontractors working on your project (only information necessary to complete work)

All third parties are required to maintain strict confidentiality and data protection.

4. Data Security

We use industry-standard security measures to protect your information, including:

Encrypted data transfer
Secure servers
Restricted access to authorized personnel only

While we take all reasonable steps to safeguard your data, no method of transmission is 100% secure.

5. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Maintain accurate business records

You may request deletion of your information at any time.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold
Correct inaccurate information
Request deletion of your data
Withdraw consent for certain types of data collection
Opt out of promotional communications

To make a request, contact us at:

📧 info@skylargroup.ca

📞 1-855-657-0101 | 519-657-0101

7. Children’s Privacy

Our App and services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

8. Updates to This Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

9. Contact Information

For any questions, concerns, or data requests, contact us:

Skylar Group LTD

London, Ontario, Canada

📧 info@skylargroup.ca

📞 1-855-657-0101 | 519-657-0101

🌐 www.skylargroup.ca